Gulfstream Enhances Customer Support with Revamped Website

Gulfstream Aerospace Corp. announces it has redesigned MyGulfstream.com and launched a corresponding iPad app.

“Gulfstream strongly believes that when it comes to communicating with our customers via mobile tools, more is better,” says Mark Burns, president, Gulfstream Product Support. “The website and app are designed exclusively for customers and operators and offer greater mobility when it comes to obtaining information from Gulfstream. We see the advantage of being mobile and know that technology will continue to shape how we do business.”

MyGulfstream.com, the company’s secure, password-protected customer website, offers improved performance, search capabilities, content organization and navigation. It is also optimized across mobile platforms. Additionally, customers can receive critical information right in the palm of their hands with the MyGulfstream app.

For more than a decade, MyGulfstream.com has provided customers with information about Gulfstream. The site, built using all-new hardware and software platforms, features a comprehensive collection of product support materials; access to the Gulfstream Network, a multimedia network featuring videos, discussions and tutorials; the latest aircraft information; a connection to the online Computerized Maintenance Program; as well as a technical publications library and the latest Gulfstream news.

In addition to the customer- and aircraft-specific data available on MyGulfstream.com, the site provides customers with access to customer bulletins, maintenance and operations letters and Gulfstream events. Customers also can access weather, stocks and other customizable links through MyGulfstream.com.

“We are dedicated to giving customers what they need to ensure the continued successful operation of their aircraft,” says Burns. ”Gulfstream is a worldwide company and communication never stops. MyGulfstream.com gives us the opportunity to share important, time-sensitive information and visual communications around the clock. It’s that kind of innovation that propels Gulfstream to the forefront of supporting its customers.”

The MyGulfstream app brings Gulfstream’s customer portal to the iPad and gives customers access to important articles. The app includes technical bulletins, aircraft documents and alert notifications. Other features include the ability to download and save documents on the mobile device for offline viewing, personalized push notifications that alert the user when specific information is updated, and the ability to view the latest news from Gulfstream.

The MyGulfstream app can be downloaded from the App Store, or at mygulfstreamapp.com. An account with the MyGulfstream customer portal is required to view secure content on both the app and MyGulfstream.com.